With over 15 years of experience in the field of resource planning, Modus RP prides itself on the wealth of knowledge and expertise it can bring to any organisation.
With vast working experience of major call centre technology including workforce management software (WFM), Modus RP can assist with the implementation and optimisation of many crucial systems.
Modus RP can quickly establish the needs of any planning team and provide critical advice on improvement measures which will provide tangible savings through effective resource planning.
Founder and Managing Director, Vosy Gordon has managed resource planning teams for over 10 years. She understands in detail, what makes a successful planning function and has used this knowledge to support her clients. What has been clear through the consultancy services she has provided is that there are many contact centres who require a helping hand with their planning and what is key to success for these organisations is continued support at an affordable price.