Modus RP’s consultancy service can provide many efficiencies for organisations with a workforce of 30 and over to manage. This is achieved by understanding the current planning process and pinpointing the areas of improvement to provide maximum impact.
Whether your organisation employs call centre staff, field engineers or cleaners, an effective planning process can increase efficiency by optimising the workforce through creative scheduling solutions, building long term resource models, scenario modelling and reviewing crucial data requirements in order to plan more effectively. All leading to providing significant savings for the organisation.
If your organisation has a planning team in place, we can help you to increase the quality of the outputs delivered by redefining and growing the teams’ skills and responsibilities.
At Modus RP, our years of experience in contact centres means we can assist you with implementing and enhancing crucial workforce management (WFM) and telephony systems as well as ensuring you have the right processes in place to maintain them.