When it comes to the effective implementation of a resource planning function it is key to understand that it’s not just about the cost of a system that needs to be accounted for. Resource Planners now command competitive salaries due to their value to an organisation.
A typical Resource Planning Manager’s salary can range from £40,000 – £60,000 depending on experience whilst a Resource Planning Analyst’s salary can range from £25,000 – £45,000. When you consider the fully loaded cost of employing a permanent employee the minimum costs would be £41,000 a mid-level analyst. There are differing benchmark opinions on the ratio of agents to analysts ranging from 1:60 to more than 1:150 but this ratio really does depend on the level of detail and analysis you would require from your planning professional.
With a managed service, you leave the system in the capable hands of experts who will provide you with the relevant MI outputs to help you achieve your contact centre KPIs and leave you to do what you do best, manage the contact centre.
Modus RP’s managed services are modular and can be tailored to suit all requirements and budgets. You can choose what modules you would like support with and our clear pricing structure will provide a cost per agent for the services required.